Delivery Policy

Introduction

In this policy, we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website

[This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.] OR [This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.]

Delivery methods and periods

If you place your order by 4pm GMT/BSTĀ  on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

Delivery charges

Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

Our delivery charges are as follows:

in respect of [identify delivery method], delivery charges will be [detail charges].

How long does it take for an order to arrive?

Items will arrive in about 2-4 weeks. If you're still not sure about your shipment, just email us. We're happy to help.

Delivery tracking

Delivery tracking is available in respect of all orders for our products.

To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website (will be redirected via confirmation email)

Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

Additional deliveries

If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

Collection

If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

Delivery problems

If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notified to you.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

you provided the wrong address for delivery;

there is a mistake in the address for delivery that was provided;

The address for delivery is not reasonably accessible;

The address for delivery cannot safely be accessed;

if in-person receipt is not required, there are no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.